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WELCOME
With Tech Pro Now you can have tech support at the tip of your fingers!
- Preventitive care for the most common computer issues
- Repair and prevention against viruses and spyware
- 100% U.S. based support with quick response times
- Protect and secure your data with off-site backup
Tech Pro Now has been in business since 2002 and has years of experience in support services of computer devices and software. |
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| Call a live technician now
Talk to someone live NOW.
The link below will take you to a list of technicians that you can choose from.
Tech Pro Now Support Technicians |
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FAQ
Main »» Remote Support
| How does "Tech Pro Now" work? |
When you connect to our service representative you'll be prompted to download a small application which will allow the support representative to help you with your problem or question using Chat or one of the tools which will allow the support representative to share your mouse and keyboard for quick, easy service.
At any time during the service, you can retake control of your computer just by moving your mouse or pausing the session using the application. In other words, you can have our support representative solve a problem for you while you watch, or you can have the support representative tell you what to do step-by-step. You will be in charge at all times.
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| Can a support representative look through files on my computer without my knowledge? |
| Absolutely not. Our remote screen-sharing feature is optional – your support representative sees only what you see and whatever you decide to show him/her on your screen. If a support representative thinks it might be helpful to share your screen or open a file on your computer, he/she will suggest this and then ask for your permission before doing so. The only way for a support representative to work with your computer is through your explicit request for service. If you do not initiate the session, one can not be initiated any other way. |
| Is it true that my support representative can see everything on my screen? |
Yes. If you decided to initiate a screen sharing session the support representative will be able to see everything on your screen, and likewise you will be able to see everything that they are doing as they are doing it.
Rather than calling a phone number and trying to explain a problem, a live support representative can tell you what to do (by typing instructions for you in the Chat window), or he or she can do it for you (via the screen-sharing session) while you watch and learn. It's like having your own personal support representative sitting right next to you. |
| What are the system requirements for this to run on my computer? |
It requires a Windows based computer. We can work with computers dating as far back as Windows 98 all the way up to Windows Vista.
You will also need an internet connection of at least 28.8kbps.
This speed is easy to come by. A dial up session will suffice. However, the better the connection the more efficient the service. |
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